FAQs

 

Planning a birthday party can be stressful enough without a ton of unanswered questions. Ensure your child’s big day goes off without a hitch by having all of your questions resolved beforehand.  Have questions answered quickly
Take a look at some of our frequently asked questions below. If you can’t find the answers you are looking for, feel free to call and talk to one of our friendly, knowledgeable staff members.TCP_snapshots

What does the Treasure Castle Playland include?

    • Indoor soft playground
    • Panning for treasure
    • Fortress wall climb
    • Castle gardens for princes and princesses ages 3 and under
    • Lavish private party rooms with themed “party host”
    • Royal food court dining
    • Family gaming
    • Computer games and challenges
    • Courtyard gifts castle store
    • Group tours / facility rental
    • Specialty seasonal activities
    • Handicap chair-lift accessibility
    • Flat-screen TV, video, and music
Will we have to share the party room with anyone else?
No, and that’s a promise. One of the great benefits of a Treasure Castle Playland party is that your celebration is private – only the people you invite will share the party room with you. We believe that private parties are the best for you from a safety, stress, and noise standpoint.

How do I schedule a Treasure Castle Playland party?
It’s easy! Just give us a call and we’d be happy to reserve your special day and time! For your convenience, you can also request a date online.

Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

How many guests can I invite?
You may invite the number of guests offered in your Themed Party. We ask that you do not invite more adults to your party than the number of children attending your party.

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5 minutes prior to your scheduled party to allow time for check in at Treasure Castle Playland.

Are socks required?
For guest safety and enjoyment, socks are required to play on the soft playland.

Will Treasure Castle Playland provide supervision in the play area(s)?
Our fun and friendly staff provide general supervision of the facility – but your children are your responsibility and we ask that you and your guests follow the rules so everyone can enjoy their visit!

Can I bring food to my party?
You may bring an additional cake but, we’re sorry, no other outside food is permitted.

Can I bring in my own drinks?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.

Can I bring my own goodie bags?
We provide cotton candy favor bags to all parties. If you would like to provide goodie bags you are welcome to bring your own.

Are there any additional items I need to bring to the party?
If you will be bringing an additional cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, and socks available for purchase.

What if I need to reschedule my party?
To avoid additional charges, we require at least 10 days advance notice if you need to reschedule your party (your party must be rescheduled within two months of the original party date and your deposit will be applied towards your balance). Remember that your deposit is non-refundable (sorry – no exceptions).

Who can play at Treasure Castle Playland?
Children must be between the ages of 1-12 years old to enjoy the Castle. All kids 4 and up may enter the soft playland unit or play on the Castle Climb Across Wall. The Castle Gardens toddler area is for children 3 years old and under.

Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to play on some of the equipment, including the Climb Across Wall.

Can adults play in the Playland?
No, not in the playland unit. If you have an after-hours party, adults may play in the unit with the children attending a private birthday party with friends and family. As a safety precaution, we do not want children crawling around in the tunnels with adults that they do not know.

Treasure Castle reserves the right to excuse any persons from the facility at any time (child and/or adult) for inappropriate behavior, inappropriate attire, or any action that disrupts or compromises the safety of Treasure Castle guests or the facility.